Privacy Policy

Blackgang Chine Privacy Policy

Who We Are

Vectis Ventures Ltd is a family owned and run business, trading under the name of Blackgang Chine. We are committed to maintaining the confidence and trust of visitors to our website. We understand that online privacy is an important factor for users of our website, especially when purchasing tickets, merchandise or any other services that may be transacted at any time. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without making a transaction and Visitors who register to purchase tickets and services via the website (“Customers”) and make use of the various services offered by our websites. It also covers other interactions that may take place either prior to or during your visit.

We are committed to protecting and respecting your privacy and to ensuring we meet our obligations under the General Data Protection Regulations 2018.

What personal data we collect and why we collect it

Online Purchases

When you purchase tickets, season tickets, any specific events through the websites your name, address data, email and contact phone number and in the case of Season Pass a photograph will be stored in our centralised ticketing system maintained by Digital Ticketing Systems Ltd, trading as Digitickets. You may, of course, purchase a ticket (or tickets) in person without supplying any personal data other than your name and signature. Please be assured that we do not share your personal details with any other company without your express consent.

When you purchase retail products through the websites, your name, address data, email and contact phone number will be stored in our centralised ticketing system maintained by Digital Ticketing Systems Ltd, trading as Digitickets. This is to ensure that we are able to fulfil your order and contact you should we need to in relation to your order. Please be assured that we do not share your personal details with any other company without your express consent.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

If you make contact to us via our online contact form, your name and email address will be forwarded and stored within our company public email inbox. We will only use this information to respond to your query.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Mailing Lists

You will be entered on to our mailing list if you have “opted in” at the time of purchasing tickets or products via our website, signing up to receive our newsletter or by any other express means of agreeing to be entered onto our mailing list. As part of our “opt in” process we will collect certain aspects of personal information. We use such information for the following reasons: to advise you about specific items/subjects you have requested us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to periodically check that you’re happy and satisfied with the service received. We will not, under any circumstances trade or sell contact lists with other organisations or businesses.

We use a third-party provider, Force24, which manages your email preferences and is used to deliver our email newsletters and any other information we deem suitable. We gather statistics around email opening and clicks using industry standard technologies to assist us in monitoring and improving our e-newsletter and associated mailings. For more information, please refer to Force24’s privacy notice. You can unsubscribe from newsletters or mailings at any time by clicking the unsubscribe link at the bottom of our newsletters or email communications or by emailing us at dataprotection@vectisventures.co.uk.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and website usage, which we can then use to improve your experience on our site.

Wi-Fi

When you visit our parks, you may decide to take advantage of our free guest Wi-Fi. In order to utilise this service, we will request certain pieces of information that will be stored securely about:

your device;
the volume of data which you use;
the websites and applications which you access; and
your usage by access time, frequency and location.

What personal data we collect

All personal data that we collect about you will be recorded, used and protected by us in accordance with applicable data protection legislation and this privacy policy.

Identity Data: Includes title, first name, last name, and username.
Contact Data: May include billing address, delivery address, email address and telephone numbers. This

Identity Data: Includes title, first name, last name, and username.

Contact Data: May include billing address, delivery address, email address and telephone numbers. This will vary dependent on the type of booking being made and how this is executed.
Transaction Data: Includes details of products and services you have purchased from us. We do not store credit card details nor do we share customer financial details with any 3rd parties.
Technical Data: Includes your internet protocol (IP) address. We may collect information about your computer including where available your IP address, operating system and browser type for system administration. This is statistical data about users’ browsing actions and patterns and does not identify any individual.  Your IP address may also be used to monitor visitor traffic patterns and site usage. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data: Includes information about how you use our website, products and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

Where we collect your data

We may collect and process personal data from you as follows:

Directly from yourself when you interact with us in the following ways:
Use of our website
Use of our onsite Wi-Fi
You send us correspondence by email, letter or telephone.  This includes data gained via:
Online interactions.  This data is automatically collected when you interact with our website.  The data allows us to monitor and improve our online services.  The data is collected using cookies and server logs.  Please see our cookie policy for further details.
CCTV.  We operate several CCTV cameras across the Park for operational and security purposes.
Any Personal Data that may be relayed via a telephone exchange, message or voicemail.
You make use of our First Aid facilities whilst at the Park or have an accident that is recorded.
Any miscellaneous transactions that may take place from time to time.

How we use personal data

We will use your data in the following ways:

To meet our contractual obligations to you when you purchase tickets either online or at the Park.  This includes communicating with you about your purchase both before and after your visit.
To update you on any products or events you have expressed an interest in.
To respond to any correspondence you send to us.
The use of contact and identity data should you choose to enter and competitions or prize draws.
Where we need to comply with a legal or regularity requirement.

Marketing Communications

We will only send you marketing communications i.e. Newsletters with your consent, requested at the point of you providing your data and based on your preferences and interests. You may update your preferences or unsubscribe by following the links on any marketing communication sent to you or by email to dataprotection@vectisventures.co.uk at any time.

Who we share your data with

Please be assured that we will never sell your data to third party organisations. However, we do partner with several companies that are required to support certain functions where we may need to share your personal data with these third parties in relation to fulfilling our contractual obligations to you. We have specific agreements with these companies with regards to them fulfilling their obligations with respect to maintain the security of the data they hold and ensuring they comply with the relevant Data Protection Regulations.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For online transactions we will retain your personal data for the current year + 6 years after the last inaction with your account. We will only retain any other personal data for as long as necessary to fulfil the purposes we collected it for including the satisfying of any legal, accounting or reporting requirements.

What rights you have over your data

Under the data protection laws, you have the following rights in relation to your personal data.  If you wish to exercise any of them in relation to the personal data we hold about you, please contact dataprotection@vectisventures.co.uk or write to the Data Controller, Blackgang Chine, Isle of Wight PO38 2HN.

Right of access: you have the right to request a copy of the information that we hold about you.
Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten: in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing:  where certain conditions apply to have a right to restrict the processing.
Right of portability: where relevant you have the right to have the data we hold about you transferred to another organisation.
Right to object: you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing: including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: if we refuse your request under rights of access, we will provide you with a reason as to why.
Right to withdraw consent.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Concerns and complaints

If you have any concerns or complaints regarding our data processing approach in relation to your own personal data, please contact dataprotection@vectisventures.co.uk in the first instance. Your communication will be acknowledged and then responded to within 1 month.

If you are not satisfied with the outcome you can raise your concern with the Information Commissioner’s Office. For information on how to contact them, visit www.ico.org.uk/concerns

Changes to this Privacy Policy

We will keep our privacy notice under regular review. This privacy notice was last updated in April 2024. We may revise this policy at any time.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

DigiTickets

Examples include:

dtAnonymousID

Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 25 August 2026